Want excellent customer service? - start by recruiting the right staff. It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem ... read more
The first 90 days of a new hire are critical because they can determine whether the person stays in the job and is productive and successful, leaves the job dissatisfied, or is terminated for poor performance. ... read more
The importance of Employee Engagement has become incredibly apparent in this era of remote working but it remains one of the more misunderstood concepts in business. .. read more
