Want excellent customer service? - start by recruiting the right staff. It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem ... read more
The first 90 days of a new hire are critical because they can determine whether the person stays in the job and is productive and successful, leaves the job dissatisfied, or is terminated for poor performance. ... read more
It is increasingly common to hear HR Tech and Assessment companies talk about their AI features. By AI, of course, we mean Artificial Intelligence. In this article we intend to ...read more
The importance of Employee Engagement has become incredibly apparent in this era of remote working but it remains one of the more misunderstood concepts in business. .. read more
The pandemic forced businesses to cope with unexpected change and create solutions on the fly. This flexibility will be critical to success in 2022. The article discusses what adaptive capacity is, why it's important ...read more
